For the past few months, I've been writing and sharing my tips on crafting a swoon-worthy customer experience and connecting your business with systems that speak to your soul. And I've heard from you ... Read More
“Let me shoot her a quick note and see what she says.” “I’ll just ask the team for their feedback and then collect it all for our review at the next meeting.” “I’d love to know what my ... Read More
I've brought it up before but it's worth repeating - we all get waaaayyyy too many emails. And while managing the incoming flow can be done, what is there to do about those replies that need our time ... Read More
I have to tell you that I can't stop thinking about testimonials. When my friend Suzi and I planned our webinar a few weeks back, we asked everyone attending to tell us what they want to learn about ... Read More
I have a confession to make: I'm a recovering perfectionist. And I use the term "recovering" loosely. Perfectionism is actually the biggest thing that holds me back from being my very best. It’s my ... Read More
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